Refund policy

We want you and your dog to love your Ambletail gear. If something isn't right, here's how we'll fix it.

Faulty, damaged or wrong items

If your order arrives faulty or damaged, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, and you won't pay for any return postage.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

Changed your mind, or the size isn't right? You can return unused, unwashed items in their original packaging within 30 days of delivery. Email us first and we'll send you return instructions. You pay the return postage. Once we've received and checked the item, we'll refund the item price to your original payment method.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, they usually show up within 5 to 10 business days.

Contact us

Email hello@ambletail.com and we'll get back to you within 2 business days.