Terms of service

These terms apply when you use ambletail.com or buy from Ambletail ("we", "us"). Ambletail is a small online shop based in Melbourne, Victoria, Australia. By placing an order, you agree to these terms.

Your rights under the Australian Consumer Law

Nothing in these terms limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded.

Orders and prices

  • All prices are in Australian dollars, and shipping within Australia is free.
  • We currently sell to customers in Australia only.
  • We work to keep product details, photos and prices accurate. If we make a pricing error, we'll contact you before your order ships, and you can go ahead at the correct price or cancel for a full refund.
  • We may decline or cancel an order, for example if an item is unavailable or a payment looks fraudulent. If we cancel, we refund you in full.

Payment

Payments are processed securely by Shopify. We never see or store your full card details.

Shipping and delivery

Delivery times are estimates. See our shipping policy for details.

Returns and refunds

See our refund policy.

Using our products

Please follow the product instructions, check the fit and keep an eye on your dog when using any of our gear. Our products are for comfort and convenience and aren't a veterinary treatment. If you're worried about your dog's health, talk to your vet.

Discount codes

Discount codes can only be used as described when we offer them, can't be swapped for cash, and may be changed or ended at any time. Changes won't affect orders already placed.

Website content

The text, logos and images on this site belong to Ambletail or are used with permission. Please don't copy them without asking.

Privacy

See our privacy policy for how we handle your information.

Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.

Governing law

These terms are governed by the laws of Victoria, Australia.

Contact

Questions about these terms? Email hello@ambletail.com.